Help Centre

Most orders take about a month to arrive, although some arrive sooner.

We know that's a long time to wait and we appreciate your patience.

Our goal is to guarantee overnight delivery by the end of 2023.

Returns are managed on a case-to-case basis.

When you're ready to return an item, simply get in touch with us and we'll guide you through the steps.

If your order has not yet shipped, you may request a cancellation.

This can be done by emailing our support team, contacting us through our website, or messaging us on social media.

If your order qualifies for cancellation, we will handle it immediately.

Most orders take around 3 weeks to process, pack, and ship.

If your order has still not shipped 30 days after placing it, please contact one of our team members immediately.

Once your order has been shipped, you will be emailed the tracking number and carrier name where applicable.

If your order has not yet shipped, you may request to swap an item for something else, or cancel the order completely.

Please note: We are unable to change an order once it has been shipped.

At Bucket Hats NZ, we pride ourselves on transparency.

It's good to be skeptical of online stores, especially with the number of scammers online today.

To verify that we are who we say we are, reach out to us using the contact form below.

We will happily arrange a phone call or video chat where you'll speak to a real Kiwi team member.

They will gladly answer any concerns you may still have.